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Making a Booking
How can I find out if my tour or holiday accommodation is handicap accessible?

To see if a tour, activity, holiday accommodation or a rental service is accessible or not, please click on the Important Info tab for the page of the listing you wish to book. Under the Additional Info section, any information about Wheelchair accessibility we have been given by the listing Supplier will be listed.

You may also contact our Support Team, if it's not clear from the listing description or you are not sure about Wheelchair accessibility.

Can I get a special discount, if I do multiple bookings with TripsPoint?

TripsPoint offers the best prices for a wide range of tours, activities, holiday accommodations, local rental services and more things to do from local companies and people at different destinations and TripsPoint is just a booking platform and not a tour or accommodation operator. Doing multiple bookings usually you are booking from different companies and people. For that reason, we don’t offer a bulk discount for multiple bookings. However we always hardly try to offer you the best possible prices and conditions.

Moreover, with TripsPoint you don't pay full price in advance. You're paying just a partial payment as the Booking Deposit securing your booking and the remaining balance you pay directly to the tour, activity, holiday accommodation, local rental service Provider on the day when it starts.

Can I do a booking for another person?

Yes, but in this case you must provide that other person as the Lead Traveler at the time of booking and specify mobile phone of the person who'll be Lead Traveler.

Do you offer special pricing for Infants, Children, or Seniors?

In some cases Yes and in some cases No. It totally depend on a tour, activity, holiday accommodation or a local rental service Provider. Price options are defined by the listing Supplier and not by TripsPoint.

When you have selected a thing to book, click on the 'Travellers' or the 'Price Options' in the box that lists the price and you will see booking options listed. If the only option listed is 'Adults' or a group name and size and no 'Infants', 'Children' or 'Seniors' options then everyone who takes this tour will be charged the same rate.

Why do I have to provide my age or weight for some activities?

In most of cases, if an activity Provider is asking for your age or weight, it’s to ensure your safety during the activity.

Weight is required for most tours that involve flying (i.e. paragliding or helicopter tours).

Age may be requested for liability or insurance reasons or a special discounted price for Seniors is offered.

Can I book activities by phone, a messenger, locally or in an office?

TripsPoint is only able to take bookings online via website. All TripsPoint offices and Destination Managers are not public offices and we don’t accept in person, phone or on site bookings. TripsPoint online booking platform is created especially to make the booking process a simple, safe and easiest way both for Travellers and tours, trips, activities, holiday accommodations and local rental services Suppliers.

I am trying to book an activity and the price appears to be changing comparing to one I saw yesterday. Why?

There could be one of a few possible reasons:

- In most of cases price can be changed, because a currency exchange rates changed. TripsPoint Currency Exchange Rates are updated daily. TripsPoint users can book tours and activities, holiday accommodations, things to rent and travel services with different currencies. As well as service providers and suppliers can set prices in different currencies. TripsPoint main and basic currency is EUR. Rates to the other currencies are calculated through the EUR and here we publish latest and actual currency exchange rates to EUR. Once you've made a booking as a user or got an order as the service provider the exchange rate is fixed at the moment of booking.

- Another reason could be that activity Supplier changed price.

- Sometimes TripsPoint Marketing Team could change the price.

The price is fixed and guaranteed stay the same only in the case, if you've booked the activity or accommodation and paid required booking deposit. Until this moment the activity Supplier or TripsPoint are not obligated to keep the same price all the time.

I am travelling alone, however the tour I want to book requires a minimum of two people. What have I to do?

If the price options require a minimum of 2 or more people per booking, even you plan to use the booking as a single person, you will need to pay a booking for 2 or more people in order to confirm. Please be assured that this policy is a requirement of the local activity or accommodation Supplier and is not depending on TripsPoint.

Can I customize my booking?

All the tours, activities, trips, holiday accommodations, things to do and local rental services on TripsPoint website must be taken "as it is" - we're not able to make changes to the itineraries listed.

We do have a wide range of options of tours, activities, trips, holiday accommodations, things to do and local rental services to choose from. Be sure to read through their itineraries and inclusions to find the one that suits your needs.

At the same time in many cases it's possible to extend tours for additional options or even customize it directltly with the tours, activities, trips, holiday accommodations, things to do and local rental services Suppliers through TripsPoint Messenger right after you've got your Voucher / Booking Confirmation.

Why isn't my booking showing up in my account?

There are a few reasons your booking may not show in your account.

The most common is due to creating two accounts with TripsPoint. Many of our customers use the Facebook or Google login feature. The email address associated with your Facebook or Google account may differ from your main email account. Tours booked on TripsPoint will always appear in the account associated with the email address you used while placing the booking. If you make a booking with a different email address, it will generate a new account for that email.

You are not logged in to your TripsPoint account. That's another possible reason.

Is there another way to book than online?

All the bookings must be placed online through TripsPoint.com website.

TripsPoint is a complete online booking platform and we offer 24-hour, 7 days a week Support via TripsPoint Messenger to support all of your booking questions. TripsPoint Support Team guarantees a turnaround and response within 48 hours.

TripsPoint doesn't accept bookings made by phone, fax, e-mail or messenges.

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