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Can't find the answer for your question or problem? Please, Ask your Question
If you are already at the Destination (country, city, location) where your booked tour, activity or holiday accommodation is located and having any last-minute questions, please, contact the local Supplier directly as soon as possible calling the Supplier's phone number provided on your Voucher (the same phone number you've called to reconfirm your booking).
If you cannot use your mobile phone, you may always utilize your concierge or Hotel's reception. They are generally happy to assist with making phone calls on your behalf.
Right after you've made your booking you are able to use TripsPoint Messenger to contact the local Supplier directly with any special need or request. To send a message via TripsPoint Messenger, please:
1. Go to TripsPoint.com and log into your account via the "Log In" button found at the top of the page. After you are loggen in, click on your Nickname on the top right corner of the page and you will automatically be taken to your Account Settings. If you generally log in via Facebook, you may find that you're already logged in, as we do use Facebook's automatic log in tool. If you are already logged in, simply click on your account name at the top of the page.
2. At your Account Settings page at the bottom of left hand side menu find 'TripsPoint Messenger' section and click 'Write New Message'.
3. Choose corresponding booking and send a message to the Supplier. This is information is delivered straight to the local Supplier. You will be notified by email when you will get Supplier's answer.
You can also contact the local Supplier directly calling Supplier's phone number located on your Voucher.
We can’t guarantee all special requests will be able to be fulfilled, but our Suppliers do always try their hardest to help!
Most of our transfer providers keep an eye out on your flight for any minor time changes and will automatically update the PickUp Time.
If there is a significant delay, your flight has been cancelled or your flight number changes, please, make sure to contact the local Supplier directly as soon as possible to advise your new flight details. Failure to do so may result in a missed transfer that will not be eligible for a refund.
Our local transfer Suppliers will do their best to accommodate you, if they are able.
Yes, any changes in itinerary may affect all future bookings, especially if you have a few bookings at the same day.
The local Supplier will try to notify any customers who will be affected by changes as quickly as possible, especially in cases where the cost of the tour may be affected or important aspects of the tour may have changed.
Some changes are temporary or come as a result of weather related issues or road closures and may occur suddenly. In those cases, you will be notified when you check in for your tour.
Please, remember, in the case of too radical or not acceptable changes you have the right to cancel your booking and receive full 100% refund of the paid booking deposit.
In the case of a local Supplier cancelling a tour due to lack of numbers or inclement weather, a 100% refund of the paid booking deposit will be provided. Please, be sure to reconfirm the booking directly with the local Supplier, as some tours operate in rain or shine (and therefore will not be eligible for a refund.)
If your tour has been cancelled by the local Supplier, you can request a refund through your TripsPoint.com User Account.
In such a case, please, be sure to call the local excursion Supplier before your arrival. Supplier's direct phone number can be found on your tour Voucher. Depending on how late the ship is, the tour may still operate.
If your ship is not docking or late and Supplier is not able to realise the excursion, please, contact TripsPoint Support Team through your User Account immediately (before the planned tour start time). If you do so, your booking deposit will be qualified to full refund.
We constantly developing the platform and for now we have following special pages helping you to disover more details anout different destinations, tours and activities:
Boat tours Tenerife
Fishing in Tenerife
Jet ski in Tenerife
Kayaking in Tenerife
Private tours in Tenerife
Sightseeing in Tenerife
Tenerife hiking
Tenerife sailing charters
Tenerife sightseeing tours
Theme parks in tenerife
Things to do in Lanzarote
Things to do in Los Cristianos
Things to do in Puerto de La Cruz
Things to do in Shenzhen