Even TripsPoint use the most advanced technologies to make the booking an easy and automated process, but we all are humans and sometimes it needs a human action. There are a few reasons why it required to reconfirm the booking 1-3 days before the tour, activity or rental period beginning.

Reconfirmation call helps you to avoid and prevent unpleasant situations and makes sure everything will go smoothly. We stronly recommend to make a reconfirmation call directly to the local Supplier just to check out everything's okay and as it was planned 3 days before you start your activity. If it was last moment booking, 1-2 days are also okay.

TripPoint's Suppliers are usually small local companies hardly working day by day to make their Customers happy, but sometimes there are not planned situations can happen (i.e. bad weather conditions, schedule changed, a guide got sick, road closed making tour not available, a lost phone or a book with bookings schedule, a booking made long time in advance and 'lost in time' and many other possible situations).

Despite of all these possible extra-ordinary situations TripsPoint tend to keep the process well organized without unpleasant situations. That's why we require to do a call directly to your Supplier (Supplier's phone number is provided in your Voucher) 1-3 days before the tour, activity or rental period beginning.

If you're travelling within 1-3 days before your tour, activity or rental period beginning, we stronly recommend to reconfirm your booking calling local Supplier before you leave home.

During the Reconfirmation Call process the local Supplier will give you tips on how to find the meeting location and answer any questions you may have.

Instructions for how and when to reconfirm your booking as well as the local Supplier's phone number can be found on your Voucher.

Yes, it is absolutely obligatory, if specified in the Voucher, and strongly recommended, if not specified. Reconfirmation Call is when you call the local Supplier to double check the logistics of your tour before you begin.

First, check your Voucher to see if reconfirmation is required for your activity (for many activities, it is not necessary). You’ll find this as well as the Supplier's contact phone number in the “1-3 DAYS BEFORE THE TOUR OR ACTIVITY” section.

If Reconfirmation Call is required, please call your local Supplier to reconfirm your pickup details at least 24 hours before your activity begins, but we recommend to do the call 3 days before, if it possible.

If you won’t be arriving in your destination in time to reconfirm the pickup details (for example: you’re arriving the night before your activity), we ask that you reconfirm before you travel.

We recommend calling to reconfirm prior to leaving for your trip.

If you are already at your destination, you may always utilize your concierge or Hotel's reception. They are generally happy to assist with making phone calls on your behalf.